Returns & Exchanges
At ChloBo, we want you to be completely satisfied with your handcrafted jewellery, which is why we offer a 14-day returns policy for a full refund or exchange. Please ensure all items are returned in their original packaging and unworn condition to qualify for processing.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Jewellery
Carefully place your ChloBo pieces back into their original branded pouches and boxes to ensure they are protected during transit.
Ship the Items
Print your generated returns label and drop your package off at any authorized courier point, ensuring you keep your proof of postage.
Quality Check & Refund
Once our team receives and inspects your return for authenticity and condition, your refund will be processed to your original payment method within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing